Samsung refrigerators fitted with Samsung ice makers produce around 120 ice cubes a day, which is in line with most manufacturer specifications. To check how many ice cubes your refrigerator is producing, empty the freezer ice bucket and let the ice maker run for 24 hours. If you're experiencing Samsung ice maker problems and the ice maker is making no ice, there are practical solutions you can try.
Please note: If you have just installed your refrigerator, it will take 6 to 12 hours for the refrigerator to produce ice. You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice maker is making ice from clean water.
Try our online troubleshooter for a resolution or book a repair if needed. All our Samsung Authorised Service Partners are endorsed by Which? Trusted Traders for Home Appliance, TV/AV installation and repair.
If you are experiencing a different issue with your ice maker, follow the steps below or refer to your user manual for more information.
Many Samsung fridge freezers featuring an ice maker have the option to turn the ice maker off. Check to make sure your freezer is set to make ice. There are four common ways to do this. Consult your user manual for device specific instructions.
For most fridge freezers:
Please note: holding down this button will activate the control lock, locking the whole display, preventing buttons from being used and stopping ice production. When the lock icon is lit up the control lock is on. Hold the lock button again to disable control lock.
For fridge freezers with a smart screen:
The ice maker can't dispense ice while the doors are open.
If the door is not closing properly, check to make sure that nothing is resting against the back wall of the freezer. Make sure that the door seal on the edge of the door is attached properly. You can check this by running your hand around the edge of the door to see if you can feel any cold air escaping. You can also place a sheet of paper into the door, then try to pull it out. If you can pull the sheet out without any resistance the doors are not closing properly. If you find that the door seal isn't functioning correctly it will need to be repaired or replaced.
Filling your fridge and freezer to their capacity will restrict the airflow around your items and make the appliance work harder to stay at your desired temperature.
If your freezer is too full, the icemaker may not start until your freezer reaches the correct temperature. This can cause slow ice production.
If no ice is being made or is formed incorrectly, check that your fridge is level, this can adversely affect the flow of air and water, preventing ice from forming correctly.
1 Locate the levelling legsThe levelling legs are located underneath the refrigerator at the front.
For easier access to the levelling legs on Side by Side and Four Door models, open both the doors.
If the refrigerator has a front leg cover, it might help to remove the cover first to access the levelling legs more easily. To remove the front leg cover, remove the screws with a Phillips screwdriver, and then lift it up from the bottom and pull it out.
There are two legs on the underside of your fridge/freezer for levelling and holding the appliance in place. There are also four caster wheels used for moving the refrigerator. On most level surfaces, the legs should be lowered enough so the front wheels lift off the floor.
To adjust the levelling legs, insert a flat-head screwdriver into one of the notches on the side of either levelling leg. It does not matter which one you adjust first. Use the screwdriver as a lever to rotate the levelling leg to the left. This will raise that side of the refrigerator. Repeat this on the other side until the refrigerator is as high as it can go.
Using a spirit level, make sure the refrigerator is level left to right and front to back. Make sure to check the level of the main unit and not the doors, which can be adjusted separately.
If the refrigerator is not level, determine which side is higher, and on that side, rotate the levelling leg to the right and check the level again. Continue to make adjustments until the refrigerator is level.
Make sure to level the refrigerator front to back, as the refrigerator is designed to be levelled and square. However, if your doors do not stay open and you would like them to, you can raise the legs slightly in front to slant the refrigerator backwards. Don't forget to re-install the front leg cover if you removed one.
